Refund policy

We want you to be completely satisfied with your purchase. That’s why you have 30 days from the date you receive your order to request a return or exchange, subject to the conditions set out below.

Returns

You have 14 calendar days from the date you receive your order to exercise your legal right of withdrawal. During this period, you can request the return of one or more items and choose between the corresponding refund or a store credit with no expiration date.

We also voluntarily extend this period: if you request a return between days 15 and 30 after receiving your order, you will receive store credit with no expiration date for the amount corresponding to the returned items.

You will only need to cover the shipping costs to return the item to our warehouse.

Items must be in the same condition in which you received them, unworn (you may inspect and try on the garments in the same way you would in a physical store) and with their tags attached. You will also need the receipt or proof of purchase.

To start a return, please contact us at hola@antaraocean.com and we will provide you with instructions on how and where to send your package.

Please note that we will not accept items sent back without first requesting a return.

For any questions regarding a return, you can contact us at hola@antaraocean.com.

14-Day Right of Withdrawal in the European Union

Without prejudice to our 30-day return policy, if you are a consumer and your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, for any reason and without having to provide any justification.

To exercise this right, you must notify us of your decision within this period by contacting us at hola@antaraocean.com.

Once you have notified us of your decision to withdraw, you must return the items to us without undue delay and, in any event, within 14 calendar days from the date on which you notified us of your decision.

The shipping costs for returning the items to our warehouse will be your responsibility.

If you exercise your right of withdrawal, we will refund the payments corresponding to the items covered by the withdrawal and, where applicable, the original standard shipping costs. If you purchased several items and only return some of them, the original shipping costs will not be refunded. If you expressly chose a delivery method that was more expensive than our least expensive standard delivery option, we will not be required to refund the additional cost associated with that delivery method.

The refund will be issued using the same payment method used for the original purchase, unless you expressly agree to another method with us, once we have received the returned items.

Exchanges

If you need a different size or prefer a different print, you can request an exchange within 30 days of receiving your order.

There is no additional charge from us for the exchange. You will only need to cover the shipping cost of returning the garment you wish to exchange.

The garment must be in the same condition in which you received it, unworn and with its tags attached. You will also need the receipt or proof of purchase.

To request an exchange, please contact us at hola@antaraocean.com and we will provide you with the steps to follow.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if an item is defective or damaged, or if you have received an item different from the one you ordered, so that we can assess the issue and offer you a solution.

Refunds

We will notify you once we have received and inspected your return.

When a refund is applicable, it will be automatically issued to the same payment method used to make the purchase (unless you have expressly agreed to another method with us) within 10 business days of the garment being received at our warehouse.

Please keep in mind that your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, or if you have any questions, please contact us at hola@antaraocean.com.