Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you request a return within the first 15 days, you may choose between a refund or a store credit. If the request is made during the following 15 days, you will receive a store credit with no expiration date for the value of your purchase.

To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at hola@antaraocean.com

If your return is accepted, we will send you instructions on how and where to send your package.

Please note that items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at hola@antaraocean.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

If the size does not fit or you prefer a different print, you may exchange your item within 30 days of receiving your order at no cost. You will only need to cover the cost of the shipment to send us back the item you want to exchange and the shipment of the new item.

To be eligible for an exchange, the item must be in the same condition that you received it: unworn and with tags attached. You will also need the receipt or proof of purchase.

14-day European Union Cooling-off Period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As in the previous case, the item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and inform you whether the refund has been approved or not.

If approved, you will automatically be refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hola@antaraocean.com